Shipping and Delivery Policy – OSHBH Herb Shop
Welcome to OSHBH Herb Store . We are committed to providing a fast and secure shipping and delivery experience within Saudi Arabia, the Gulf countries, and most countries worldwide, with close tracking of your order status from preparation to delivery.
⭐ First: Preparing Orders
- The order will be processed within 1-3 business days from the date of payment completion.
- Orders received after 1 pm will be processed on the next working day.
- There may be a slight delay during peak seasons or periods of high demand, and we will inform the customer when necessary.
⭐ Second: Shipping within Saudi Arabia
- We provide shipping to all cities in the Kingdom through reliable shipping companies.
- Delivery time is usually between 2-5 working days depending on the city and shipping company.
- Shipping fees appear when payment is completed, and may vary depending on the weight of the shipment and the destination.
⭐ Third: Shipping to the Gulf countries
Includes:
UAE – Kuwait – Qatar – Bahrain – Oman
- Delivery time ranges between 5-10 working days .
- Customs duties or taxes may be applied according to the laws of the receiving country, and are borne by the customer.
⭐ Fourth: International Shipping
- We offer international shipping to most countries worldwide.
- Delivery time ranges between 7-14 working days .
- The customer is responsible for all customs duties or taxes specific to their country.
⭐ Fifth: Shipment tracking
- After the order is prepared and handed over to the shipping company, the tracking number will be sent via email or WhatsApp.
- The customer can track the shipment status through the shipping company's website or app.
Responsibility for tracking the shipment
After the order is handed over to the shipping company and a tracking number is issued, the customer is fully responsible for tracking the shipment, including:
- Track shipment updates
- Responding to shipping company calls
- Being present at the specified address at the expected delivery time
Herb Shop offers support and assistance in the event of an official problem, but is not responsible for delays caused by shipping companies .
⭐ Sixth: Incorrect address or inability to receive
- The customer is responsible for the accuracy of the shipping data (name, city, mobile, address).
- If the customer does not respond to the shipping company or there is an error in the address, the shipment may be returned, and the customer will bear the return and reshipping fees.
⭐ Seventh: Delay or damage
- If a damaged or non-conforming product arrives, you must contact us within 24 hours and provide clear photos.
- If the shipping company loses the order, we will reship it or refund the money as the case may be.
⭐ Eighth: Delay beyond one's control
A delay may occur due to:
- weather
- Shipping companies congestion
- Customs procedures
- Customer unavailable at address
These circumstances are beyond the responsibility of Herb Shop, but we will provide all possible support in the follow-up.
Frequently Asked Questions (FAQ)
1) How long does shipping take within Saudi Arabia?
2-5 working days depending on the city.
2) Is shipping available to the Gulf countries?
Yes, and delivery takes 5-10 business days .
3) How do I track the shipment?
You will receive the tracking number as soon as the order is shipped.
4) Who is responsible for the shipping company's delays?
The customer is responsible for tracking the shipment after it has been handed over to the delivery company.
5) Are there customs duties?
It may be applied to international and Gulf shipping according to the laws of each country.
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